Terms and Conditions

These terms apply to all users of the domains kallistibiotech.co.uk, neok9.uk, and their sub-domains (henceforth: the site). The Terms and Conditions will be valid for all your future transactions with Kallisti Biotech Ltd, and subsidiaries (henceforth: Kallisti Biotech; may be referred to as ’us’) and visits to the site. Kallisti Biotech reserves the right to revise these terms and conditions. The date of the latest update is found in the final section of the Terms and Conditions.

Users are responsible for keeping themselves updated with such changes. Disclaimer: Kallisti Biotech does not guarantee that all items included in the Kallisti Biotech web shop are in stock at the time of your order. In the event that an item is unavailable, Kallisti Biotech will contact you shortly by phone or by email. Kallisti Biotech cannot promise that the content of the site is free of inaccuracies or typographical errors at all times. Neither can we guarantee that all information is up-to-date. Kallisti Biotech may, at any time, amend the content of the site. Although Kallisti Biotech strives to display the correct texts, images and pricing on the site and web shop, errors may occur. If you have been charged the wrong amount in the web shop, Kallisti Biotech will give you the option of placing a new order with the correct price or cancelling your order. Kallisti Biotech, however, reserves the right to cancel any order prior to despatch should we find that the price is incorrect. In such a case we will notify you by email. If we are unable to contact you, your order will be automatically cancelled. Part of the services mediated through the site are maintained by outside organisations. In situations where Kallisti Biotech acts as agent for such services, we cannot be held responsible for any errors resulting from their activities. Kallisti Biotech cannot be held responsible for any damaged caused from using the site or, for that matter, not being able to use the site. Kallisti Biotech cannot guarantee problem-free, uninterrupted, and secure access to the site.

Copyright Permission

Notice Copyright in the documents provided in this site (including, without limitation, the trade marks of Kallisti Biotech, logos, graphics, text, photos, designs, logos, icons, images, data and software) are owned by or licensed to Kallisti Biotech and it’s affiliates. You are authorised to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from Kallisti Biotech. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied. For press inquiries, please view our contact pages.


Our trademarks include (amongst others) the Lactoferrin Gold 1.8® name and logo, the Neo-K9® name and logo. These trademarks may be used or registered in more than one country and your use of this web site does not grant you any rights to use our trademarks. Privacy policy All personal information saved at the site will be handled with the utmost care. The information that we store will not be sold or used for any purposes other than ensuring the best service possible. It will solely be used for informing you about special offers and other marketing opportunities related to the different divisions of Kallisti Biotech. Your personal data may be disclosed to third parties only when it is necessary to fulfil the purposes described above. When registering with the site, you have the option not to receive any information from Kallisti Biotech. If you wish to end your Kallisti Biotech subscription, you may make the changes in your account settings or send an email to ask@kallistibiotech.co.uk. State your name and email address and a short description of the matter in the email message. You have the right to review your information on file at any time. This can be accessed by emailing ask@kallistibiotech.co.uk. If the data is incomplete or incorrect, you have the right to have the information corrected. All customers paying by card are subject to validation checks. Kallisti Biotech reserves the right to delay any order if fraud is suspected. For security reasons, we do not store any payment information in our database.


Cookies are used on the site to improve your browsing experience. In addition to use for statistical purposes, cookies identify your computer and allow the site to recall your personal settings. You browser can be set to send a notification when a cookie is activated. This allows you to deny use of this cookie or to delete the cookie at the end of your visit. The web shop cannot be accessed if cookies are disabled. Links The site may contain links to other websites beyond our reach. We cannot be held liable for content or privacy policies of such sites.

Violation Of Rules

Kallisti Biotech reserves the right to seek all solutions available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site. Individuals violating the restriction of password-protected areas of the site may be subject to prosecution.

Force Majeure

In case of Force Majeure, Kallisti Biotech’s obligations will be suspended. The contract between you and Kallisti Biotech can, in such cases, be partially or fully terminated by yourself or by Kallisti Biotech. A Force Majeure is in the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events. Under such circumstances, Kallisti Biotech will attempt to resolve all issues in a timely manner.

Governing Law

These terms of use are complied in accordance with UK law and the UK courts will have exclusive jurisdiction for any dispute under this agreement. The laws of your country may differ from UK and there may be additional legal requirements to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our website.


Kallisti Biotech Ltd offers payment via debit/credit card and Paypal. Parental or guardian consent is required for customers under the age of 18. If you are under 18 you must let your parent or guardian know about our privacy policy before you register to use this site or any of this site’s services. The order amount will be held on your card once the order has been placed. Your card will be charged as soon as your order is confirmed and dispatched from Kallisti Biotech’s warehouse.


Your selected payment method will only be charged once your order has been shipped. Orders are normally processed and shipped within two working days. You will be notified by email should there be a delay in processing your order.

Delivery within the UK: Standard first class delivery is charged at £4.60. Orders are shipped with Royal Mail unless otherwise specified and will reach you within 4-5 working days. For express delivery options please contact us by email: ask@kallistibiotech.co.uk or call: +44 (0) 1908 560 230

For orders to other EU countries and for orders outside the EU please contact us for more details: ask@kallistibiotech.co.uk or call: +44 (0) 1908 560 230


If for any reason you need to return a product we're here to help. Before you send anything back to us please email us or give us a call on: +44 (0) 1908 560 230. When you contact us please provide the order number above and let us know why you'd like to send it back alternatively you can exercise your statutory right of withdrawal as detailed below. You have a right to return any un-opened product within 14 days from receipt and receive a complete refund of the product cost. Please note that this applies to online orders purchased via kallistibiotech.co.uk, and neok9.uk only.

Right of withdrawal

You have the right to withdraw from this contract within thirty days without giving any reason. The time limit for withdrawal is thirty days from the day that you acquire, or a third party named by you who is not the carrier, acquires physical possession of the goods. To exercise your right of withdrawal, you must inform us (see below for contact details) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory. You can also download a withdrawal form on our website electronically. You can also exercise your right of withdrawal by returning the relevant item to us, together with the pre-printed returns label that was included with the delivery, within the time limit for withdrawal; no separate declaration is then necessary. To exercise your right of withdrawal within the withdrawal period, it is sufficient for you to send a notice concerning your exercise of the right of withdrawal before that period has expired.

Contact details for the exercise of the right of withdrawal:
To exercise your right of withdrawal by letter, please write to:

Kallisti Biotech Ltd.
26 Latimer
Stony Stratford
Milton Keynes
MK11 1HY
United Kingdom

To exercise your right of withdrawal by email, please email us at: ask@kallistibiotech.co.uk

To exercise your right of withdrawal by telephone, please phone: +44 (0) 1908 560 230 (United Kingdom) 

To exercise your right of withdrawal by returning the goods, please send them to:

Kallisti Biotech Ltd.
26 Latimer
Stony Stratford
Milton Keynes
MK11 1HY
United Kingdom


Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of standard delivery (this excludes any supplementary costs for non-standard delivery option chosen by you), without undue delay and in any event not later than 14 days from the day on which we receive the returned goods from you or evidence that you have sent them back. We shall reimburse you using the same means of payment used for the initial transaction, unless we have agreed otherwise with you; in any event, we will not charge any additional fees for reimbursing you.

We may withhold reimbursement until we have received the returned goods or until you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us (see above). The deadline is met if you send back the goods before the period of fourteen days has expired.

You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods if the goods were handled in a manner other than that necessary to establish the nature, characteristics and functioning of the goods.