Delivery & Returns

Standard delivery is FREE for all orders of two or more bottles of NEO-K9® Maintenance Formula.

Orders are normally processed and shipped within two working days. Please allow 5 - 7 working days for your order to arrive.
You will be notified by email should there be a delay in processing your order.
Your selected payment method will only be charged once your order has been shipped.

Delivery within the UK:
Standard first class delivery is charged at £4.60.
Orders are shipped with Royal Mail unless otherwise specified and will reach you within 4 - 5 working days.
For express delivery options please contact us by email: woof@kallistibiotech.co.uk or call: +44 (0) 1908 560 230

For orders to other EU countries and for orders outside the EU please contact us for more details: woof@kallistibiotech.co.uk or call: +44 (0) 1908 560 230

Returns:
If for any reason you need to return a product we're here to help.
Before you send anything back to us please email us or give us a call on: +44 (0) 1908 560 230.
When you contact us please provide the order number above and let us know why you'd like to send it back alternatively you can exercise your statutory right of withdrawal as detailed below.
You have a right to return any un-opened product within 14 days from receipt and receive a complete refund of the product cost.
Please note that this applies to online orders purchased via www.neok9.uk and www.neok9.se only.
Please see additional information on your statutory right of withdrawal in our Terms and Conditions.